Can one Waygo map cover several buildings?

Yes. Every floor of every building is a level of the same map, positioned on the real world, so search and directions work across the whole site.

How do patients find a department from an appointment letter?

Print a place link or a QR code for the department in the letter; it opens the map on that department with a Directions button.

Who keeps the map content up to date?

Your own teams, in the dashboard: each catalog is a table they edit or replace from a spreadsheet. Directory systems can push changes through the Content API.

Do kiosks need maintenance when the building changes?

No. A kiosk keeps its link and position; directions are recomputed from the current walking paths every time it loads.

Campus, hospital or office wayfinding map

Events are one week; a hospital, a campus or a head office needs the map every day. The pieces are the same, the emphasis changes: several buildings and many floors, kiosks that run for years, links printed in appointment letters and on room signs, and content that departments keep current themselves.

Buildings and floors

A Waygo map spans buildings: every floor of every building is a level with its own plan, and the levels are positioned on the real world so directions run outside as well as inside. Upload one plan per floor (Uploading floor plans); give the levels names people use (“Main Building · Ground”, “Tower B · 3”) in Map settings.

Content that departments own

Catalog	Rows	Kept by
Departments (landmark)	Radiology, Admissions, the Registrar, Facilities…	The organisation
Rooms	Consulting rooms, lecture theatres, meeting rooms	Facilities
Services (landmark)	Pharmacy, café, ATMs, restrooms, accessible entrances, parking	Facilities
People (optional)	Staff or faculty with an office	HR, or synced from a directory through the Content API

Use sub-accounts to give each department its own catalogs while the map stays one.

Kiosks that stay

Put a kiosk at every public entrance, placed from the dashboard or by the installer from the screen (Set up a kiosk from the screen). Kiosks keep their link for years; when a wing is rebuilt and the walking paths change, directions from the kiosk follow the new paths without touching the screen. Vertical totems use the mobile layout (Vertical kiosk screens).

Links where people already look

Appointment letters and emails: a place link to the department, or a directions link from the main entrance. With Bulk links every department has one.
Room signs and door plates: a QR code per room (QR codes for booths and rooms).
The website's “How to find us” page: the embed code (Embed a map in your website).
The staff intranet: a search link per service (“charging”, “quiet room”).

Accessibility

Directions use stairs, escalators and lifts between floors; an accessible entrances and lifts catalog marked as landmarks makes “nearest lift” a search away. The map is a web page, so browser zoom and screen readers work on it.

Frequently asked questions

Can one Waygo map cover several buildings?: Yes. Every floor of every building is a level of the same map, positioned on the real world, so search and directions work across the whole site.
How do patients find a department from an appointment letter?: Print a place link or a QR code for the department in the letter; it opens the map on that department with a Directions button.
Who keeps the map content up to date?: Your own teams, in the dashboard: each catalog is a table they edit or replace from a spreadsheet. Directory systems can push changes through the Content API.
Do kiosks need maintenance when the building changes?: No. A kiosk keeps its link and position; directions are recomputed from the current walking paths every time it loads.